Delivery Policy
This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
Free Delivery
We offer free [standard delivery] to Malta & Gozo on all orders.
Geographical limitations
Currently, we will deliver only to mainland Malta & Gozo addresses.
Delivery methods and periods
The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
- If your delivery address is in mainland Malta, the typical period for delivery of products is 3 to 4 working days
- If your delivery address is in Gozo, the typical period for delivery of products is 6 to 7 working days.
- The delivery periods set out in this Section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service provider will notify you in advance of attempting to make a delivery requiring a signature.
Additional deliveries
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
Collection
If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
Delivery problems
If you experience any problems with a delivery, please contact us using our contact form here or send us an email on [email protected]
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our premises within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- if an in-person receipt is not required, there are no easy and secure means of leaving the products at the address for delivery and there is no person available to accept the delivery; or
- if an in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Latest update: June 02, 2021.